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Diversity In Action

Diversity at Xerox includes staff, products and outreach

“Our balanced workforce strategy drives equitable representation in all areas of our company, all around the world,” says the global D&I; leader


Multinational Xerox Corporation provides services in business process outsourcing, information technology outsourcing and document management solutions.

“Our enduring commitment to diversity and inclusion is one of the reasons we can say that Xerox is one of the world’s leading global enterprises,” says Damika Arnold, global diversity and inclusion leader. “We have a lot of talented people working together and our performance is determined by the breadth and depth of our employee inclusion.”

Xerox keeps diversity and inclusion in the forefront through the company’s products and services, as well, Arnold adds. “We create products and deliver solutions that are accessible to everyone. We support global standards and industry and government policies that improve the accessibility of information and technology for people with disabilities.”

Recruiting IT and engineering pros
Key technical openings are listed at xerox.com/jobs/enus. Current needs include real-time control/software developers in the IT department, system architects and project managers in the engineering organizations, and IT security professionals within the information management organization.

“Java, C/C++, object-oriented programming, data analytics, machine learning, video algorithm development, computer vision, mobile app development and human computation in research are some of the skills we look for in potential hires,” Arnold says.

Recruitment strategies
To find qualified, diverse job candidates, Xerox networks with internal and external affinity groups. The company also encourages employee referrals and leverages the power of social media sites such as LinkedIn.

“Our internal college relations program, which includes our internships and co-ops, is a pipeline for new college grads. We focus on conversions of interns to fulltime employees,” Arnold notes. “We work with many campus career services to post jobs and conduct on-campus interviews. In addition, we foster relationships with campus and national affinity groups like the National Society of Black Engineers, the Society of Hispanic Professional Engineers, the Society of Women Engineers, the American Indian Science and Engineering Society, and the Grace Hopper Celebration of Women in Computing.”

Diversity efforts are global
“Through teamwork, professionalism, respect and inclusiveness, we create an environment where our people can achieve their goals and make our customers more successful,” Arnold says. “We promote diversity by nurturing a culture of inclusion and opportunity, and we’re seeing results.”

Globally, 25 percent of Xerox executives are women, Arnold notes. In addition, women make up 33 percent of management and 44 percent of the board of directors. Women are 32 percent of the global technical workforce.

“In the U.S., more than half of Xerox employees are women, and women represent more than twenty-seven percent of executives and senior-level managers,” she adds.

“In the U.S., minorities make up about forty percent of the total workforce and thirty-two percent of our technical workforce. Twenty-four percent of officials or managers are minorities. Fifty-three percent of new hires are minorities and nearly sixty-four percent are women.”

Promoting D&I; among the workforce
Diversity initiatives and strategies at Xerox promote understanding and inclusion, according to Arnold. One such program is its minority/female vendor program, which focuses on purchasing supplies and products from qualified women and minority-owned businesses.

“We recognize that diversity and inclusion gains will not be sustained unless our workplace promotes and encourages new ways of problem solving and diversity of thought,” she says. “Our balanced workforce strategy drives equitable representation in all areas of our company, all around the world.”

Xerox’s diversity council provides recommendations to the chief executive officer and the head of human resources. This group focuses on workforce representation, work environment, diverse customer markets, diversity practices and training, and organizational efforts to improve multicultural diversity. “We address diversity disparities by identifying shortfalls and closing those gaps,” Arnold says.

Internal and external leadership strategies
Independent affinity, or caucus, groups among Xerox employees date back to the 1960s. They continue to play an important role within the company, Arnold says.

The caucus groups work with management to achieve common business objectives and advocate for their members. The six caucus groups focus on African Americans, Hispanics, Asians, women and LGBT employees. There’s also a black women’s leadership council.

Xerox Leadership Education and Development (LEAD) is the company’s formal mentorship program. “LEAD’s objective is to strengthen the diversity of our internal talent pipeline by developing the skills of high-potential leaders in our organization,” Arnold says.

A pioneer in the STEM field
Xerox takes a leadership role in local and global communities. Many of its strategies trace back to the company’s roots, Arnold notes.

“For example, we’ve been working to broaden and expand the number of young people entering the fields of science, technology, engineering and mathematics for nearly half a century,” she says.

“During the civil rights struggles of the 1960s, Xerox vowed to become part of the solution. We started a program to send our scientists and engineers into the schools to teach science and mentor inner-city students. We established relationships with several engineering schools around the world to hire diverse talent. We invested considerable money in scholarship programs aimed at underrepresented minorities.”

Xerox is a founding member of the National Action Committee for Minorities in Engineering, as well as a founding supporter of FIRST (For Inspiration and Recognition of Science and Technology), the national robotics competition.

“Today, we still support all these programs, and many more,” Arnold says. “It’s no accident that we have a very diverse technical and engineering community within Xerox.”

D/C




Xerox Corporation, Ltd
xerox.com

Headquarters: Norwalk, CT
Employees: 140,000
Revenues: $21.4 billion
Business: Document management

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