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Diversity In Action

Chase Card Services offers job opportunities in every IT field

Diversity, mentoring and work/life balance are part of the company’s fabric; leadership teams help come up with volunteer opportunities

Chase Card Services offers a variety of rewards designed to meet the needs and desires of its customers. It’s somewhat the same when it comes to employees: the company takes every avenue to interest and recruit diverse IT pros.

Chase Card Services, a division of JP Morgan Chase & Co, processes millions of credit card transactions a day. New card features are constantly developed and tested, and rigorous market research is conducted.

The company has some 1,200 fulltime IT employees and several hundred contractors. Jeff Wible, IT recruiter, notes that Chase generally seeks people with five or more years of experience in addition to appropriate technical skills. A lead developer might need eight to fifteen years. It’s best to offer experience in a large systems environment, although not necessarily a credit card company.

Most of all, “You need to be able to come up with ideas and think outside the box,” Wible says. “You need to be able to solve problems.”

The company has a diversity council, chaired by members of the executive leadership team. Each executive “has a delegate on the committee,” explains Karen Lupichuk, organizational development manager. “They’ll come up with an idea and develop a framework and then cascade that through the organization.”

The council is a senior level advocacy and awareness group. “The group supports many of the diversity and inclusion efforts that are embedded in the organization, and the members act as role models in their own divisions,” Lupichuk says.

Chase Card Services and JPMorgan Chase also offer many employee networking and support or affinity groups. AccessAbility, for example, is a resource on disability issues. “Adelante,” which means “onward,” promotes the development of Hispanic and Latino employees. The Administrative Professionals Network is an information and development forum for admin staff.

“AsPIre” is about leadership opportunities for JPMorgan Chase folks of Asian/Pacific Islander heritage. “Nations” builds alliances among people of Native American heritage. “Pride,” JPMorgan Chase’s lesbian, gay, bisexual, transgender and allies employee network group, is open to all interested JPMorgan Chase folks regardless of sexual orientation or gender identity.

There’s also “Ujima,” Swahili for “collective work and responsibility,” a forum for employees of African descent. And finally, the Working Families Network (WIN) helps employees with family care responsibilities balance family and career.

Chase Card Services offers diversity training. “In 2008 we focused on multicultural education for our management,” Lupichuk says. “This went beyond the ‘business case for diversity’ education which had been our focus until 2007.”

Mentoring is encouraged. Some pair-ups originate with an employee affinity group like the women’s group’s mentoring circles. Chase also has a database that can be used to put out a search for a mentor.

Work/life balance is important to the company, Lupichuk says. “I’ve been here for seventeen years, and as long as I can remember there’s been a focus on employee services. Of course it’s evolved over time based on changing workforce and demographics.”

Today the focus is on flex time, backup childcare, and partnering with external groups to provide eldercare. The Chase benefits package has been praised by Working Mother magazine, Lupichuk notes proudly.

Chase Card Services recruits through BDPA, NSBE and many other organizations. Many different IT-related jobs are available, Wible reports.

Application developers build and maintain the company’s business systems, Wible says. Business analysts act as liaisons between the technology and business teams. They are responsible for gathering the requirements from each business and setting up test plans.

Unix systems administrators, who are considered engineers at Chase, Wible notes, monitor and enhance the performance of business engines. DBAs at Chase oversee Oracle, SQL Server and DB2 databases. Production support engineers run a 24/7 shop as part of the infrastructure group and perform file transmissions and job scheduling. QA analysts create and execute software and systems testing programs. Every department within IT has its own testing team.
Two Chase Card IT divisions use Java/J2EE technology; the core processing group utilizes mainframe-based Cobol, CICS, DB2 and IMS, and authorizations are written using highly redundant Tandem technology. Other technologies in use include Solaris, AIX, .Net, Weblogic, MQ, VRU and Genesys.

Data security is handled in its own division. Some folks in this group help developers write secure code, others monitor vendors and partners to be sure they are following the company’s strict security practices.

In addition to the complex work they do, folks at Chase believe in giving back to the community. The company helps local Boys and Girls Clubs by donating computers and mentoring the kids. And each region has a volunteer leadership team that works with the philanthropy department to come up with volunteer opportunities.

“The company will match or give grant dollars to organizations based on the number of hours employees volunteer,” Lupichuk explains. “It’s a really robust program, executed in each region.”


Chase Card Services
Chase Card Services

Headquarters: Wilmington, DE
Employees: 200,000 in more than sixty countries
Revenues: $5.6 billion in 2008
Business: One of the nation’s largest credit card issuers

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