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Lisa Davis heads up key areas at Siemens IT Solutions and Services
“If people think more about ‘What can I do?’ and less about ‘What’s holding me back?,’ they can make more of
an impact,” this gutsy manager declares
 Based at the Mason, OH service center of Siemens IT Solutions and Services, Inc, Lisa Davis is national director
of quality and continuous improvement (CI). Her area includes key programs like Lean Six Sigma, PM@Siemens, Quality Gates and QCI accreditation.
Davis is also responsible for customer integration, standards, best practices and training programs, and she’s the North American quality head on the Siemens team that oversees global quality priorities and practices.
A career at Siemens
Davis has spent her entire career working for Siemens. She began in customer service in 1993 and worked her way up.
“All my jobs exposed me to how the company works, its culture, and how people react to change,” Davis explains. “I was given opportunities to try new things and see what kind of positive impact I could make on the company.”
Davis graduated from Northern Kentucky University in 1992 with a major in psychology and
a minor in communications. Looking for her first job, she was drawn to technical companies which were growing fast and hiring new grads. The job at Siemens (then Entex) opened up when the company relocated its call center from California to Erlanger, KY.
Within six months Davis was team lead for the customer service group. In 1994 she advanced to analyst, managing several large projects and all reporting for the tech and customer support teams in the facility.
In 1996 she developed the concept of entitlement and centralized warranty parts ordering teams, and managed the teams when they were formed. The next year she became manager of the major account service escalation team and third party services team.
At the end of 2000 she became quality manager for the national dispatch services organization. She developed standards and implemented CI methodologies.
Managing CI
In 2003 Siemens IT Solutions and Services realized the need for a formal CI program for the entire company. Davis applied to head up the program, and got the job.
Now, as national director of quality and continuous improvement, she develops and implements quality and CI company-wide.
She oversees a team of ten and, indirectly, some seventy-five more people responsible for quality and CI at about fifty Siemens customer sites around the country. As North American head of quality on the global Siemens team she’s also responsible for managing global quality priorities and practices.
She’s credited with the adoption of several key programs, including Lean Six Sigma and QCI accreditation.
Davis reports to the ops VP in the U.S. and to the corporate quality officer at the company’s worldwide HQ in Munich, Germany.
“What I can do”
Davis says she’s “very proud” of her accomplishments. She believes her ability to plan creatively, put together proposals and sell them to management is mainly responsible for opening so many new opportunities in her career.
“As a global service provider we must drive decision-making skills that consider broad perspectives,” says Jeffrey Scholl, acting CEO of Siemens IT Solutions and Services. “Lisa is
a great example of a leader who focuses on the important issues and takes action. Promoting an inclusive business environment in every aspect of our business supports a diverse culture and ultimately unlimited boundaries for our employees.”
On a personal level, Davis admits that women in the corporate world do sometimes feel outnumbered by their male co-workers. She doesn’t waste time worrying about it. “This type
of thinking would only limit my capabilities,” she says.
“If people think more about ‘What can I do?’ and less about ‘What’s holding me back?,’ they can make more of an impact and ultimately have a more satisfying career.”
D/C
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